Terms and Conditions 

Refund policy

Website downloads

Due to the non-returnable nature of downloaded items, all downloads on the Pole Fit & Flexy website are non-refundable. If an item does not download properly please contact polefitandflexy@outlook.com and the item will be sent to you by email instead. If a download does not meet your expectations then please contact polefitandflexy@outlook.com and your download may be exchanged for a more suitable one where possible.

Personalised diet Plans

The client MUST read the “Terms and Conditions – Informed Consent for Nutritional Advice for Physical Activity” document before paying for their diet plan. If the client fails to agree to and sign the document on the day of the initial consultation then the personalised diet plan will not go ahead. The client is entitled to a refund of up to (but no more than) 50% of the fee if this situation arises.

Although unlikely, if the nutritional advisor, Pole Fit & Flexy, fails to produce the client’s diet plan within 2 weeks of receipt of the client’s completed food diary, the client will be entitled to 50% of the cost of the diet plan back. In this situation please contact polefitandflexy@outlook.com.

The client may withdraw from their personalised diet plan at any point, without providing an explanation. In this situation the client will not be entitled to a refund. Pole Fit & Flexy reserves the right to terminate any service with sufficient notice of 4 weeks. In this situation refunds will only be issued to those who have not yet received their diet plans.

Please note that any refund may not be via the same initial payment method. For full terms and conditions please refer to the ‘Personalised Diet Plans’ section of the website.

Pole and Flexibility Lessons

Pole and flexibility lessons are booked through The Art of Dance website and thus refunds will be issued by The Art of Dance. For queries regarding refunds please contact sam@theartofdance.co.uk.


Cancellation policy

Personalised Diet Plans

Payment for personalised diet plans by Pole Fit & Flexy must be in advance via the link on the website, cash or bank transfer unless under exceptional circumstances. We request that the client gives at least 48 hours notice of cancellation for consultations to enable a refund or to re-arrange an appointment. Less than 24 hours notice of cancellation of any appointment will incur a 100% cancellation fee (the full price paid).

Pole and Flexibility Lessons

Cancellation within 24 hours of a booked lesson will result in a 100% cancellation fee (the full price paid). Lessons can be re-arranged ONLY with more than 24 hours notice and upon agreement of the student, Pole Fit & Flexy and The Art of Dance to a suitable time. The re-arranged date and time must be within one week of the original booking except in exceptional circumstances.

In the unlikely event that Pole Fit & Flexy is no longer unable to make an appointment, the client will have the choice of whether to re-arrange the appointment or a full refund. In rare circumstances and if the client agrees, another instructor may be called upon to cover a private lesson.


Privacy Policy & Data protection and Terms of Use

Information we take from you and how it is used

When downloading items from the website store, contacting us to request a booking or by signing up to our mailing list Pole Fit & Flexy will ask you to input an email address and, in some cases, a telephone number. These details will be used by Pole Fit & Flexy to contact you to arrange a consultation, keep track of your progress and go onto the mailing list to receive updates on new recipes posted, products available on the website and for training and flexibility tips and tricks. You can opt out of the Pole Fit & Flexy mailing list at any time by sending ‘STOP’ via email at polefitandflexy@outlook.com. Under NO circumstances is any client information traded or transferred, in any way, to any third parties.

During an initial diet plan consultation, completion of a detailed client information, health and lifestyle questionnaire is required. Information on this paperwork along with any other information provided throughout the course of the personalised diet plan is kept strictly confidential. It is used solely by Pole Fit & Flexy in order to bring the client the most personalised diet plan possible that will work with their lifestyle. Paperwork is stored securely and is under NO circumstances sold to any third party. In some cases Pole Fit & Flexy will suggest that the client should contact their local GP, Pole Fit & Flexy will never contact a client’s GP on the their behalf without prior written permission.

Client information may, however, be used when Pole Fit & Flexy believe release is appropriate to comply with the law, enforce the Pole Fit & Flexy website policies, or protect Pole Fit & Flexy’s (and others’) rights, property or safety. Some information may be used for testimonials for marketing and advertising purposes by Pole Fit & Flexy, but written permission from the client(s) will always be sought in advance and the client reserves the right to decline their information being used.

Pole Fit and Flexy is not responsible for data protection on any of the sites affiliated or linked with this site. For more information please refer to the individual sites for data protection and privacy policies.



What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google Plus, Instagram and Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


Use of Materials

Upon payment by the client, any goods downloaded from the Pole Fit & Flexy website or personalised diet plans issued are for the intended client only and will be the joint property of both the client and Pole Fit & Flexy. Goods supplied are not for resale or duplication and are not to be shared with anyone else in a way which may exploit any portion of the service provided unless written permission is obtained from Pole Fit & Flexy. Breach of this may result in terminating the ability of the client to use the site.

Pole fitness lessons, flexibility training and personalised diet plans may be purchased as gifts. Please contact Pole Fit & Flexy via polefitandflexy@outlook.com to check suitability before purchasing a gift voucher for someone else.

Pole Fit & Flexy reserves the right to suspend the site at any time for operational, regulatory, legal or other reasons without notice.

By using the Pole Fit & Flexy website and the services detailed here within, the client has agreed to the terms of use and accepts the privacy policy.



All of the information presented on Pole Fit & Flexy website and in the downloadable PDFs is for educational and resource purposes only. It is there to help the client make informed decisions about their health, diet and fitness. It is NOT a substitute for any advice given to the client by their doctor. The client should always consult their local GP or health care provider before beginning any nutrition or exercise program. Use of the programs, advice and information contained in this website is at the sole choice and risk of the reader.

Although utmost care has been taken to make sure that the information provided on the Pole Fit & Flexy website and PDF downloads is accurate, Pole Fit & Flexy is not liable for any losses or damages which may occur through the client’s use of any information or products obtained through this website or any affiliated websites.

Please understand that you, the client, are solely responsible for the way you perceive and utilize information on the Pole Fit & Flexy website and PDF downloads and you do so at your own risk. Although care has been taken to tier them and information provided next to each download, the generic diet and fitness plans available for download are not suitable for everyone. For a more personalised experience the client should book a personalised diet plan instead or contact polefitandflexy@outlook.com for guidance.

In no way will Pole Fit & Flexy or any persons associated with Pole Fit & Flexy be held responsible for any injuries or problems that may occur due to the use of information on this website, PDF fitness and diet plan downloads, personalised diet plans or the advice contained within. Pole Fit & Flexy will not be held responsible for the conduct of any companies and/or websites affiliated within this site.